Payments
In the coming weeks, we will be implementing a financing service which will give you extended time to pay for your goods in full. It will be announced when this is live. IT IS NOT CURRENTLY LIVE – Please don’t request payment plans now,
Refunds
We do not offer any refunds. All sales are final. Crystals, minerals, and gemstones are naturally formed. As such, there will be natural variations between each piece both in size and appearance. Some items have natural cracks, indentations, gouges, etc. Please do not expect a perfect piece as each one is unique and beautiful in its own way and as mentioned, may have naturally occurring areas of imperfection.
If an item was damaged, broken, or lost in the mail; please refer to shipping policies on where you may make a claim if you had insurance on your package. We are now going to begin including insurance for ALL packages which cost $2 per $100 so if your order is $599 it would be $12 for full coverage insurance. You must notify us if you would like insurance removed. If you request insurance be removed and items are lost or damaged once in the hands of the carrier, it will not be able to be compensated.
Insurance (via shipsurance)
Insurance Coverage:
Every $100
Price
$2
For example:
For $399 in products, insurance would be $8
Shipping Policies
Please note all shipping prices, delivery estimates, and all other policies are subject to change without notice and are best estimates.
We will default to least expensive option unless other services requested.
Currently we only ship to US, US Territories, & Canada.
Items are packaged with extreme care. As such, once the package is sent for delivery, we are no longer responsible for damaged or lost items. We will automatically apply insurance to each package, it must be requested to be removed.
Please allow 3 business days (this excludes holidays and weekends) for items to ship out. Typically, we ship within 1 business day but may have delays due to increased order volume or other unforeseen events. Please wait until the 4th business day before contacting about your tracking number (please check spam/junk first) if you have not received it.
Items are shipped out based on the order of payments received. For example, your invoice may be sent out first after the live sale, but if you are last to pay – the shipping software will pull your order in last and this may push items being sent for delivery into the 2nd or 3rd business day. Therefore, for the fastest shipping, please promptly pay your invoice.
All questions regarding shipping, tracking numbers, etc. should be emailed to shipping [at] thecrystalapothecaryco.com, please! No tracking or shipping questions will be answered via direct messaging on social media.
We ship to the address listed in PayPal, so please DOUBLE CHECK this address is correct. We are not responsible for incorrectly listed addresses. If an item is returned, the customer will be responsible for paying shipping to come back to TCA Co and again to have it sent back to customer. There will also be no refund for items for this. The “RETURN SHIPPING” costs include the cost to have the item sent back to The Crystal Apothecary Co and then the cost to RESHIP to the customer. If an address is incorrect, therefore, the full round trip of the package will be charged to the customer before the items are reshipped out. Additionally, there are no refunds because a customer is unwilling to pay for the back/forth return shipping. Therefore, PLEASE be sure you check that your address is CORRECT. Per insurance policies and The Crystal Apothecary Co policies, we do not edit the shipping address whatsoever on our end. It is the responsibility of the customer to ensure they have the correct shipping address BEFORE PAYING THE INVOICE. It will not update after.
Please do not DM us your correct address/first & last name/etc. if it is not listed correctly in PayPal. It is the responsibility of the customer to ensure all PayPal details are correct. Our shipping software automatically pulls it so we can not manually update your shipping credentials. Additionally, we may not receive a message in time to attempt to correct it before it is shipped. So please be sure all details are correct and if not, correct on your end as we will not be able to edit your details on your behalf.
Need to File a Claim?
*Shipsurance claim contact: https://www.shipsurance.com/claims or 866-852-9956 x506
